Trellix Helix

Trellix Helix (formerly FireEye Helix) XDR — alerts feed plus MQL search over raw events. Customer ID is the slug shown in your Helix console URL after /helix/id/.

• Connector id: trellix_helix
• Category: siem

Configuration

Field	Label	Type	Required	Default	Notes
base_url	Helix base URL	string	yes	https://apps.fireeye.com	Most tenants use the default. EU customers may use a regional FQDN.
customer_id	Customer ID	string	yes	—	The slug between '/helix/id/' and '/' in your Helix console URL. Lowercase alphanumeric.
api_key	API Key	secret	yes	—	encrypted at rest · Generated under Configure → Authentication → API Keys.

Credential handling

api_key is encrypted at rest by the credential vault before the row is written, and decrypted only at poll time. The value is never logged and never returned by the API — a read of the saved connector shows the field as set, not its contents. See credential vault.

Setup

1. In the console, go to Connectors → Add connector and pick Trellix Helix.
2. Fill in the fields above and run Test connection. The test is read-only and does not save anything.
3. Save. Polling starts on a jittered schedule within about a minute; the connector row shows last_sync once the first poll completes.

If last_sync stays empty

The first poll is the honest signal that the credential works. A connector that saves cleanly and never syncs usually means the credential lacks a scope the vendor requires for reads — check the connectors service log for the vendor's own error, which is passed through verbatim rather than summarised.

Vendor-specific setup notes go here: which console page issues the credential, which scopes to grant, rate limits, and anything the schema cannot express. This section is preserved when the page is regenerated.